Billing Inspectors

Job Description

To inspect all customers on the Company billing database according to the commercial policy. The successful candidates will be required to:

• Conduct field inspections of customers with zero billing, low billing, and dormant/disconnected accounts.
• Verify the physical status of water connections, meters, and customer premises.
• Confirm meter readings, meter conditions, and identify faulty or tampered meters.
• Detect and report illegal connections, bypasses, meter tampering, and unregistered water usage.
• Validate customer account details including location, customer name, and occupancy status.
• Recommend corrective actions such as meter replacement, reconnection, disconnection, or account updating.
• Ensure all inspected accounts are accurately updated and reconciled with the billing database.
• Prepare and submit daily, weekly, and monthly inspection reports.
• Engage customers professionally and promote compliance with payment and service requirements.
• Ensure confidentiality and integrity in handling customer information.
• Perform any other duties assigned by Management.

How to Apply

Please submit your application letter, CV, and attach copies of professional qualification not later than 21st April 2026 to the following email address jobs@wwsc.co.zm/and to the following address:

The Managing Director Western Water Supply and Sanitation Company Limited Along Mongu Road, Kasima Area P.O BOX 910445 MONGU

Female candidates are strongly encouraged to apply. The Company is committed to promoting gender equality and inclusive participation in employment and service delivery.