Customer Success Executive - Moove

Job Description

As a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success. Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns. You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts. This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Moove's products and services.

What You’ll Be Doing

• Monitor drivers’ performance and adherence to operational standards.
• Conduct daily check-ins to assess drivers’ pulse, well-being, and on-road experience.
• Provide ongoing support to drivers and act as a primary point of contact.
• Resolve drivers’ issues while they are in transit to minimise downtime and disruptions.
• Handle inbound calls from drivers and respond to queries promptly and professionally.
• Make outbound calls to drivers to share updates, gather information, and follow up on issues.
• Design and conduct driver surveys to gather feedback and insights.
• Compile, organise, and report on data collected from driver surveys to identify trends and areas for improvement.
• Maintain accountability and oversight of all Moove vehicles under your scope.
• Ensure that drivers comply with company rules, regulations, and safety standards.
• Ensure drivers receive clear, accurate, and timely information from the company.

How to Apply

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