Dispatcher

Job Description

This is an entry level position within our Sales, Customer Service and Dispatch Departement.

Essential Role:

Maintaining responsibility for dispatching all of the company’s technicians in a manner that maximizes efficiency and ensures customer satisfaction

Monitor any sudden request from customers in the platform that is in charge

Monitor any issues and work with customer and technician to establish new job request, job task for the customer and technician

Duties and Responsibilities:

• Answering the communication of technicians and related customers, timely scheduling of appointments, and calling to confirm appointments
• Maintaining pleasant demeanor and commitment to customer service
• Serving as first point of contact for clients thus setting the tone of the experience
• Providing directions from any major artery within the city; obtaining directions through use of mapping technology as needed
• Redirecting client challenges to management as needed
• You are responsible to fill out daily tasks at ERP in accordance with the mentioned principles in the orientation file.
• Thoroughly confirming with all technicians to assure that no job is missed.
• Ensure that all technicians get to the job site on time.
• Follow up on each project to ensure completion.
• Follow up with the customers on payment.
• Answering in-bound calls from customers and assessing their needs
• Scheduling and dispatching technicians to customer’s homes or businesses
• Performing office clerical work, such as filing and organizing
• Working as a team player and contributing to the team accordingly
• Performing other duties as assigned and the ability to provide same day availability to team members’ in order to accommodate client’s needs

Minimum Qualifications (Knowledge, Skills and Abilities)

• Previous experience as Dispatcher is a plus
• General computer literacy
• Must be efficient with strong attention to detail and ability to prioritize tasks
• Must have strong skills in organization and planning; demonstrated ability to work independently and exercise sound judgment and problem solving
• Ability to work in a team environment in high-pressure situations
• Strong written and oral communication skills are essential
• Strong knowledge of the roadways throughout the immediate area

Reporting Line

Dispatcher reports directly to Team Leader