Key Account Manager – Government

Job Description

To develop and implement strategic plans to grow Enterprise sales, manage and strengthen client relationships, identify new business opportunities, and coordinate with internal teams to deliver on client expectations in order to contribute to sustaining and growing the LE business to achieve long-term success.

Company Information

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Main Job Functions

• To develop and implement strategic plans to grow Enterprise sales, manage and strengthen client relationships, identify new business opportunities, and coordinate with internal teams to deliver on client expectations in order to contribute to sustaining and growing the LE business to achieve long-term success.
• To increase MTN Market share through segment growth, new account (Key Prospect conversion) as well as acquisition, development & maintenance of current accounts (Key Accounts – KA and Other Buying Accounts –OBA)
• To increase MTN Market share within the government business community by driving new accounts’ acquisition and as well as retention and account growth.
• Drive Growth in Fixed services i.e., Fixed data and fixed connectivity.
• Increased LE contribution to EBU Revenue growth to 65% through accelerated FMCG business growth and drive uptake of ICT & connectivity services.
• Drive growth in Converged services revenue contribution i.e., IoT, MNS, Cloud and UC.
• Delivery on sales targets as aligned with company business objectives.
• Establish, develop, and maintain a positive business and customer relationship with the target government business community.
• Identify new sales opportunities and drive acquisition and retention effort to capitalize on new opportunities.
• Optimize sales and penetration into key accounts within the LE sector.
• Provide superior customer service and ensure client satisfaction.
• Ensure the correct products and services are delivered to customers in a timely manner.

Key Performance Indicators (SMART)

• Set, deliver and track sales targets as aligned with company business objectives.
• Develop and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry.
• Acquire a thorough understanding of key customer needs/and requirements and identify new opportunities.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Generate new sales using existing and potential customer networks.
• Developing trust relationships with a portfolio of major clients to ensure Account retention.
• Managing a portfolio of accounts to achieve long-term success.
• Suggest actions to improve sales performance and identify opportunities.
• Act as the point of contact and handle customers’ individual needs
• Provide superior customer service and ensure client satisfaction.
• Communicating and coordinating with internal teams to deliver solutions.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Conduct regular customer service meetings to assess performance and operational conditions.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Prepare regular performance reports to management using key account metrics.

Education

• Bachelor’s degree in business management/ engineering or computer Science or Information Technology.
• Basic understanding of telecom products

Work Experience

• 5-10 years’ experience in Account Management in a busy a large commercial enterprise with experience in managing government customers.
• Experience in an ICT environment.

Skills / Physical Competencies

• Good negotiations and presentation skills.
• Financial deal analysis calculations.
• Proven work experience as a Sales account manager or Sales account executive.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Knowledge of CRM software and MS Office (MS Excel in particular).
• Understanding of sales performance metrics.
• Excellent communication and negotiation skills.
• Business acumen with a problem-solving attitude.