Relationship Officer – Logbook Finance Product

Job Purpose

The overall job purpose: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.

Key Duties and Responsibilities

• Develop and oversee relationships with clients to ensure top level service is provided to clients.
• Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
• Consistent and frequent communication with clients providing complete, concise account information and guidance.
• Addressing customer concerns and complaints.
• Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
• Ensure assigned portfolio is performing as per company’s set targets.
• Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
• Ensure collections performance target of PAR 30 days 3% and below for your portfolio.

Qualifications, Skills and Experience

• Degree in Business Administration or any other relevant field.
• Knowledgeable about Asset Finance.
• Computer knowledge.
• Customer Care Experience.
• Must possess leadership and supervisory skills.
• Excellent numerical and analytical skills.
• Excellent interpersonal and communication skills.

How to Apply

To apply, submit your application, detailed CV and testimonials to the address below;

The Human Resource Manager;

Platinum Credit (U) Ltd

Send your application by

Email to: hr@platinumcredit.co.ug