Crisis Communications Manager

Job Summary

Join our customer's team as a Crisis Communications Manager, where you will play a pivotal role in AI training and rubric development for high-stakes incident classification and escalation. Leverage your crisis management expertise to shape how critical communications and decisions are made within enterprise environments.

Key Responsibilities

• Design and implement robust crisis communication strategies tailored for enterprise contexts and AI-driven environments.
• Develop and refine rubrics and tasks for classifying incidents and making escalation decisions based on supplied data.
• Collaborate with AI training teams to ensure assessment rubrics are precise, actionable, and aligned with organizational workflows.
• Evaluate model outputs for clarity and structured reasoning, providing expert feedback to optimize AI performance in real-world scenarios.
• Advise on multi-stage crisis response planning, ensuring solid judgment under uncertainty and systematized escalation pathways.
• Interface with security, HR, and communications stakeholders to integrate crisis protocols into broader organizational operations.
• Produce high-quality written materials and deliver verbal presentations to inform both technical and non-technical audiences.

Required Skills and Qualifications

• Proven experience in crisis management, incident response, business continuity planning, or emergency operations at the enterprise level.
• Exceptional written and verbal communication skills with an ability to distill complex information into clear guidance.
• Demonstrated strength in exercising sound judgment and making decisions under pressure or uncertainty.
• Ability to develop, evaluate, and iterate on rubrics for structured reasoning and incident classification.
• Familiarity with cross-functional organizational workflows, especially in HR, security, and communications domains.
• Experience working with AI training teams or contributing to data-driven rubric design is highly advantageous.
• Strong organizational skills and the ability to manage competing deadlines in a remote environment.

Preferred Qualifications

• Background in AI ethics, model evaluation, or rubric-driven assessment frameworks.
• Advanced degree in crisis communications, organizational psychology, or a related field.
• Prior exposure to enterprise-level AI deployment or emergency response simulations.