INFORMATION SYSTEMS OFFICER

Org. Setting and Reporting

This position is located in the Automated System for Customs Data (ASYCUDA) Programme in the Division on Technology and Logistics (DTL) of the United Nations Trade and Development (UNCTAD) in Libreville, Gabon. The incumbent report to the ASYCUDA Regional Coordinator for French-speaking countries in Africa.

Responsibilities

• Manages projects involving feasibility studies, systems analysis, design, development, and implementation of new, moderately complex systems, and/or participates as a member of a development team with responsibility for major components of the more complex systems.
• Develops detailed system and other technical specifications and user documentation for ASYCUDA systems.
• Provides specialized advice to NCSs and NPTs, analysing users’ requirements and translating these into new applications; determines application systems integration and linkage issues.
• Maintains, upgrades, or enhances existing ASYCUDA user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of ASYCUDA assigned systems, etc.
• Develops and maintains ASYCUDA proprietary programs, i.e. Single Windows, that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.
• Organizes and performs unit and integrated testing, designing, and utilizing test bases; assists users in acceptance testing.
• Develops customs training materials, operating and user manuals; trains staff in assigned systems.
• Develops disaster recovery plans and ensures appropriate planning and training of those responsible.
• Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
• Provides guidance to, and may supervise, new/junior staff, consultants, etc.

Competencies

• PROFESSIONALISM: Knowledge of information technology/information management, particularly in systems analysis, database design and programming related to customs and international trade digitalization. Knowledge of several high-level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities, and execution protocols. Strong analytical and problem-solving skills, including proficiency in the development and implementation of systems of moderate size/complexity. Knowledge of interactive systems; good knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.