Regional Service Manager - Yaoundé

Job Description

We are looking for a **Regional Service Manager.**

The Regional Service Manager is responsible for overseeing service operations across a designated region, ensuring high-quality service delivery, customer satisfaction, and operational efficiency. This role involves managing multiple service teams, optimizing performance, and aligning regional operations with the organization’s strategic objectives.

Key Responsibilities

• Lead and manage service operations across multiple locations within the assigned region
• Ensure consistent delivery of high-quality services in line with company standards
• Develop and implement regional service strategies to improve efficiency and customer satisfaction
• Monitor and analyze service performance metrics and implement improvement plans
• Manage and support regional service teams, including hiring, training, and performance evaluation
• Build and maintain strong relationships with key clients and stakeholders
• Oversee regional budgets, cost control, and resource allocation
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Resolve escalated customer issues and ensure timely resolution
• Drive continuous improvement initiatives across service operations
• Collaborate with other departments to ensure seamless service delivery

Qualifications

• Master’s degree in Business Administration, Operations Management, Engineering, or related field
• Professional certifications in service management or operations are an added advantage

Experience

• Minimum of **7–12 years** of experience in service operations or related field
• Proven experience in a managerial or regional leadership role
• Experience managing multi-site operations and large teams

Key Skills & Competencies

• Strong leadership and people management skills
• Excellent strategic planning and execution abilities
• Strong customer service and relationship management skills
• Advanced problem-solving and decision-making capabilities
• Financial management and budgeting skills
• Strong analytical and performance monitoring skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage complex operations

Key Performance Indicators (KPIs)

• Customer satisfaction and service quality ratings
• Regional service performance and efficiency
• Response and resolution times for service issues
• Cost management and budget adherence
• Team productivity and performance
• Client retention and relationship strength

How to Apply

Merci de signaler toute irrégularité en utilisant le formulaire de contact candidat et en sélectionnant l'objet 'Signaler une annonce d'emploi'.