Senior Analyst, Markets, Client Onboarding

Job Description

The candidate will be a member of the regional Markets Client Onboarding team clients in Asia, Africa & Middle East, with a focus on Tanzania clients. The primary responsibility is to facilitate and complete end-to-end onboarding of Markets products, ensuring a positive client experience overall. The individual needs to be able to deal with inbound operational queries or escalations and external queries from auditors and regulators, and must therefore have an all-round understanding of operations from trading through settlement and reconciliations. An understanding of Markets products and trade lifecycle would also be required.

Business

• Facilitate and complete end-to-end onboarding of Markets products via execution of processes and working closely with stakeholders, getting clients to the point of ready-to-transact as quickly as possible.
• Ensure efficient and timely setup of Markets products for clients by:
• Understanding client’s onboarding request in terms of operational requirements relating to (but not limited to) product, booking location, entity contracted with etc and ensuring that appropriate data and documentation are collected from clients.
• Understanding regulatory due diligence requirements relating to MiFID, EMIR, Dodd Frank and other applicable regulations and ensure appropriate data and documentation are collected from clients.
• Managing the end-to-end process to orchestrate the relevant account setups and internal approvals.
• Work with Markets Sales, CIB Relationship Managers to manage client expectations on onboarding timelines and data & documentary requirements. Identify and escalate blockages in the on-boarding / maintenance processes.
• Collaborate with regional team members to complete all incoming workitems relating to Markets account opening and/or amendment

Change

• Targeted Improvements in Client Experience
• Partner with RMs, Client Management, Market Sales, Operations, and other internal teams to solve client issues and identify opportunities to improve overall service for the clients.
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.
• Automation and Streamlining
• Drive continuous improvement in terms the process efficiency and/or risk minimization.
• Drive initiatives to improve global consistency in implementation of Global Markets model in framework, processes, documentation and data quality

People & Talent

• Develop and implement a personal learning plan with team manager, to attain necessary knowledge and competencies.
• Successfully complete milestones as laid out in implemented personal learning plan.

Skills And Experience

Regulatory & Business Conduct

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Escalate or enforce compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies, and regulations.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Commit to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

• All Markets Operations functions
• Markets Sales
• Markets COO
• Client Coverage RMs and Client Managers
• Legal & Compliance
• Other CIB or Bank teams as required to support client initiatives

Our Ideal Candidate

• Adequate understanding of Markets financial products
• Prior experience in broker, securities firms, or onboarding
• Mindset of continual learning
• Strong written and verbal communication, with good proficiency in English
• Ability to engage and build rapport with internal stakeholders
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• Strong drive to deliver
• Basic understanding of the various regulatory regimes globally, including MiFID, EMIR, Dodd Frank
• Experience working with regulators or external auditors is a plus

How to Apply

Apply now: https://jobs.standardchartered.com/job/Senior-Analyst%252C-Markets%252C-Client-Onboarding/52362-en_GB