Analyst - Platform Management.Digital Services NG

Reports To: Manager - Platform Management

Division: Digital Services

Mission:

• Execute Digital Services’ strategy to drive the adoption of MTNN’s digital platforms, acquire digital customers, and grow digital revenues in alignment with the overall business strategy and market requirements

Description:

• Implement and monitor the Digital Services Platform Strategy
• Design, document, develop, implement, test, launch, monitor, and review digital platforms
• Collaborate with cross-functional teams to drive the adoption of digital platforms
• Identify the expectations, needs, and priorities of key internal stakeholders, e.g., CRX, CSS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D
• Implement an Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Provide accurate, current, data-driven, relevant and understandable analysis, information, and reports – including but not limited to customer-impacting trends and competitive intelligence – as may be required to guide management decisions and support the business planning process
• Document, develop, implement, test, launch, and review digital platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for Digital Services digital platforms
• Develop digital platforms that exceed identified/evolving customer expectations, needs, and priorities
• Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities on digital platforms
• Solicit feedback from customers to continuously improve customer experiences, journeys, and interfaces for digital platforms

Education:

• A first degree in Engineering, Computer Science, social sciences or any related discipline
• Certification or training in (Agile) Project Management, digital products, digital marketing or platforms management will be an advantage
• Fluent in English

Experience:

3-7 years’ experience which includes

• Experience in any of the following areas: data analytics, digital marketing, product development and management, project management, or sales and marketing
• Experience in product development, product life cycle management, and product performance evaluation
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organisation and work as part of a cross-functional team
• Experience in Information Technology, OTT, or telecommunications will be an advantage
• Strong understanding of Digital Platforms
• Curious on both local and global trends in digital platforms
• Ability to develop simple and complex telecommunications-based products and services, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.