Application Support Specialist II

<p>The Application Support Specialist II is responsible for providing operational support for application solutions, managing more complex incidents, problems, changes, and service requests. They offer technical solutions, liaise with vendors.</p><ul><li>Education: A relevant IT qualification. &nbsp;</li><li>Experience: 1 to 2 years of relevant experience in application support.</li><li>Proficiency in SQL and database management.</li><li>Experience with BI tools such as Tableau, Power BI, or QlikView.</li><li>Familiarity with ETL processes and data warehousing concepts.&nbsp;</li></ul><p>&nbsp;</p><p><strong>Skills</strong></p><ul><li>Application Support</li><li>Development Environment</li><li>Engineering Technical Operations Support</li><li>Software Configuration</li><li>Systems and Software Life Cycle Engineering</li><li>Systems Development Management</li><li>Systems Integration and Build</li><li>Troubleshoots Technical Issues</li><li>Strong analytical and problem-solving abilities, with a keen attention to detail.</li><li>Strong understanding of BI tools, SQL, and database management.</li><li>Ability to analyse data, identify trends, and solve complex problems</li><li><p>Microsoft Analysis Server experience&nbsp;</p><p>&nbsp;</p></li></ul><p><strong>Behaviour</strong></p><ul><li>Collaborates - effectively works with others to achieve shared goals</li><li>Ensures Accountability - takes accountability and ensures others are held to account on agreed uponperformance targets</li><li>Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems</li><li>Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner</li><li>Decision Quality - consistently makes timely, well-rounded and informed decisions</li><li>Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth</li></ul><p>&nbsp;</p><p><span data-teams="true" style="font-size: inherit;"><strong>Preference will be given but not limited to candidates from designated groups in terms of the Employment Equity Act.</strong></span></p><ul><li>Provide expert operational support, including root cause analysis, incident management, and SLA achievement. &nbsp;</li><li>Manage critical incidents, problems, changes, and service requests. Offer expert technical solutions and configuration. &nbsp;</li><li>Liaise with senior vendors and provide technical advice to team members. &nbsp;</li><li>Ensure SLA achievement and involvement in projects. &nbsp;</li><li>Maintain and enhance application performance. Ensure compliance with best practices and standards.</li><li>Support for BI applications.</li><li>Track, manage service requests.</li><li>Continuously monitor BI systems and applications &nbsp;</li><li>Work closely with BI developers, data analysts, and other IT teams to identify and resolve application issues and improve system functionality.</li><li>Perform data analysis to identify trends, anomalies, and areas for improvement within BI applications.&nbsp;</li></ul>