Area Manager

Business Unit / Division:
EatFresh

Job Type Classification:
Full Time

Location - Town / City:
Durban

About Us:
EatFresh is looking for a dynamic and results-driven Area Manager to oversee multiple food service operations within a designated region. The successful candidate will be responsible for driving operational excellence, profitability, customer satisfaction, compliance, and people development across all assigned sites. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities:
Manage and oversee the daily operations of multiple EatFresh sites, ensuring consistent service delivery and compliance with company standards. Drive financial performance by achieving revenue, profitability, and cost management targets across all assigned locations. Develop, implement, and monitor operational plans to ensure business objectives and KPI targets are achieved. Conduct regular site visits, operational reviews, and quality audits to identify risks, opportunities, and areas for improvement. Ensure full compliance with food safety regulations, HACCP requirements, health and safety legislation, and company policies. Manage client relationships through regular engagement, service reviews, and proactive resolution of concerns to ensure client retention and satisfaction. Identify opportunities for organic growth, contract expansion, and additional revenue streams within existing accounts. Lead and develop Site Managers and operational teams through coaching, mentoring, performance management, and succession planning. Drive employee engagement initiatives and foster a culture of accountability, teamwork, and service excellence. Ensure recruitment, onboarding, training, and development processes are implemented effectively across all sites. Monitor labour productivity, scheduling, overtime, and workforce planning to optimize staffing levels and operational efficiency. Review and approve site budgets, forecasts, stock controls, and monthly operational reports. Analyze operational and financial data to identify trends and implement corrective actions where necessary. Ensure procurement and inventory management processes are executed effectively to minimize wastage and control costs. Investigate customer complaints, service failures, and operational incidents, implementing sustainable corrective actions. Manage supplier and vendor relationships to ensure quality products and services are delivered within agreed standards. Lead implementation of new business contracts, mobilizations, and operational transitions. Support the development and execution of marketing, promotional, and customer experience initiatives within the region. Ensure all company assets, equipment, and facilities are maintained and utilized effectively. Develop and implement business continuity and risk mitigation plans for assigned sites. Prepare and present operational, financial, and performance reports to senior management. Drive sustainability, waste reduction, and environmental initiatives in line with EatFresh and Tsebo objectives. Stay informed of industry trends, competitor activity, and market developments to identify opportunities for innovation and service enhancement. Act as the key escalation point for operational issues, client concerns, and employee relations matters within the region.

Skills and Competencies:
Leadership & Team Management Customer Focus Communication Skills Problem-Solving Ability Operational Excellence Financial Acumen Time Management Attention to Detail Adaptability Conflict Resolution Results-Driven Mindset Integrity & Accountability People Development

Qualifications:
National Diploma or Bachelor's Degree in Hospitality Management, Food Service Management, Catering Management, Business Management, Operations Management, or a related field. Valid South African Driver's Licence. Food Safety/HACCP Certification will be advantageous. Health and Safety Certification (SAMTRAC, NOSA, or equivalent) will be advantageous.