Branch Manager - Ho Branch

<p><strong>JOB SUMMARY</strong></p><p>Provide leadership and oversight for branch operations, sales, and customer service. Ensure compliance with regulatory requirements, manage risk, and drive profitability while delivering superior customer experience..</p><p><strong>&nbsp;SPECIFIC DUTIES &amp; RESPONSIBILITES</strong></p><p><strong>Regular/Routine</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead and manage branch operations to ensure efficiency and compliance.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive sales performance across deposits, loans, cards, and other retail products.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deliver exceptional customer service and resolve escalated issues promptly.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure adherence to KYC, AML, and regulatory requirements.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage operational, credit, and fraud risks within the branch.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor branch financial performance and implement strategies to achieve targets.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coach and develop branch staff to build a high-performing team.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Promote digital migration and self-service channels.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain strong relationships with local businesses and community stakeholders.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare and submit accurate reports on branch performance and compliance.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead cost optimization: lean processes, cash-in-transit efficiencies, and facilities management.</p>