Field Officer

The Field Officer will play a critical day-to-day role in delivering GiveDirectly’s gold-standard cash transfer product to donors and recipients. The Field Officer will carry out and support a variety of field activities, depending on his / her team assignment and GiveDirectly’s needs on any given day. In short, the Field Officer will be responsible for executing the recipient surveys and associated processes that facilitate GiveDirectly’s unique cash transfer model. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.

Core responsibilities by team:

Census team

• Barazas: explain GiveDirectly’s program to entire villages prior to the census surveys; answer any questions.
• Explain GiveDirectly’s program to eligible households
• Meet with the village elders and guides to understand village boundaries
• Coordinating with team members, visit every household in the village, excluding none
• Complete census surveys with accurate data using digital tools

Registration team

• Provide cell phones as necessary
• Ensure someone in the household is ready to operate the phone to access transfers
• Identify and eliminate ineligible households
• Complete surveys with accurate data using digital tools accurate data
• Reinforce information about GiveDirectly’s program to eligible households
• Explain safety and readiness information to recipients
• Ensure someone in the household is ready to operate the phone to access transfers
• Identify and eliminate ineligible households

Follow-up team

• Follow up surveys: call or visit recipients to administer a survey to confirm transfer receipt and collect data used to improve the program and uncover any recipient problems
• Hotline calls: answer the phone as recipients call in with questions or concerns, answering their questions and escalating any problems as necessary
• Registration problem resolution: for people who have not registered with mobile money or who have registered with the wrong name, call or visit the recipients and advise them on how to register
• Adverse events case management: identify, report, and escalate adverse events to team leader; examples include: intra-household conflict, rumors about GiveDirectly, reports of a bribe, etc.

A Field Officer will be a member of one of these teams as assigned depending on the organisation’s needs.

Desired qualifications:

• Language requirement: Lumasaba (Bulambuli) and Ateso (Amuria)
• Possess at minimum a bachelors degree in relevant fields
• Previous working experience in Humanitarian sector ( at least 1 year)
• Computer and mobile device data entry ability or experience (Commcare, Salesforce, Google suit package )
• Empathy, honesty, and the highest standards of integrity
• Strong interest in advancing the distinctive values and mission of GiveDirectly
• Patience and good judgment in resolving recipient problems
• Previous working experience in the field with vulnerable communities (1-2 years minimum)
• Physical fitness and ability to cope with difficult weather conditions or terrain

This is a field based, short term contract (5 months) role and applications will be processed on a rolling basis.