Hardware Support Specialist

Key Responsibilities; -

• To perform deployments of new hardware in adherence to the Bank’s standards and best practice. 
• Determine and enforce end user hardware specifications and configuration standards
• Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.
• Research, testing and implementation of new hardware technology and related software as needed to enhance performance of existing equipment
• Reconcile bank’s hardware to ensure that it tallies with records held in the bank’s books.
• Ensure that the bank’s data is eradicated from hardware components that are due for disposal.
• Participate in Business Continuity Processes as per bank set guidelines and standards

The Person

For the above position, the successful applicant should have the following: 

• Bachelor’s degree in any IT/ related sciences
• Professional qualification/Certification in MCSE, CompTIA A+
• At least 2 years’ work experience. 
• At least 2 years’ knowledge of end user hardware and related peripherals; and Operating systems (windows, Unix). 
• At least 1 year knowledge of mass deployment and support solutions (cloning, SCCM, patch management); Network Services and protocols; Internetworking Technology; and Active Directory Domain Services
• Experience in Database management systems and Messaging and Collaboration will be an added advantage