Head, Sales & Branch Operations

Key Responsibilities:

5% – Strategic Execution & Business Performance

• Assist the CEO in developing the Business Plan (in collaboration with the Head Finance and Administration)
• Provide leadership in integration with World Vision and ensure social performance
• Ensure regular review and update of credit policies and operational guidelines
• Ensure that the Institution remains competitive locally and within microfinance programs in product/service delivery, impact, and customer satisfaction

20% – Branch Operations & Productivity

• Ensure that performance targets and indicators per business plan of the Institution are met and aligned with microfinance standards

5% – Growth, Sales & Customer Experience

• Coordinate network development and monitor branch activities
• Ensure efficiency and optimization of network activities and processes in terms of organization, profitability, and security

5% – Portfolio Quality & Risk Governance

• Safeguard the quality of the credit portfolio

10% – Stakeholder & Partnership Management

• Contribute to the design, implementation, and updates of products, services, and procedures

5% – Stakeholder & Partnership Management

• Ensure field staff are trained, equipped, and motivated to achieve objectives

10% – Portfolio Quality & Risk Governance

• Consolidate and analyse monthly, quarterly, and annual financial, portfolio, and impact reports from all branches and take action to keep indicators within acceptable limits

5% – Process Excellence

• Ensure systematic follow-up on issues and challenges arising from branches
• Submit regular and timely reports to all stakeholders

5% – Faith Nurturing

Be actively involved in all spiritual activities of the Institution

Required Professional Experience

• Proven ability to build and manage a team, including regional managers and their respective teams
• Ability to analyze, synthesize, and leverage economic and commercial performance indicators
• Excellent knowledge of microfinance regulations in Ghana
• Christian values
• Attention to detail, proactivity, and ability to work under pressure
• Rigor in following procedures and demanding in controls

Requirements

• Minimum Bachelor +4/5 in economics, management, finance, or banking
• 6–8 years of experience in microfinance or banking
• Solid experience in operations management and/or commercial activities (microfinance/banking)
• Excellent command of English (spoken and written)
• Knowledge of standard software and microfinance/banking operations management applications (credit/savings); knowledge of the T24 software would be an asset.

Please Note: Only Shortlisted Applicants will be contacted.

Applicant Types Accepted:

Local Applicants Only