Housekeeper

HOUSEKEEPER

Montclair Resort and Conference – Nyanga

Applications are invited from suitably qualified, experienced, and passionate professionals to fill the position of Housekeeper at Montclair Resort and Conference, located in the scenic Nyanga area. The successful candidate will play a key role in maintaining the resort’s high standards of cleanliness, comfort, and guest satisfaction.

Reporting To:

General Manager

Key Responsibilities

• Supervise, coordinate, and lead the daily operations of the housekeeping department
• Ensure guest rooms, public areas, and back-of-house areas meet exceptional cleanliness and presentation standards
• Conduct regular inspections to maintain 5-star quality and consistency
• Train, mentor, and motivate housekeeping staff to deliver excellent service
• Manage linen, cleaning materials, and housekeeping inventory effectively
• Ensure full compliance with hygiene, health, and safety regulations
• Work closely with Front Office and Engineering departments to ensure seamless guest experiences
• Handle guest requests, feedback, and complaints in a professional and timely manner

Person Specification & Attributes

• Minimum of 2 years’ housekeeping experience in a hotel or resort environment
• Degree or Higher National Diploma in Tourism and Hospitality Management
• Proven supervisory or leadership experience (essential)
• Strong leadership, organizational, and people management skills
• Exceptional attention to detail with a passion for cleanliness and excellence
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and public holidays
• Knowledge of housekeeping systems or hotel property management systems is an added advantage