Interior Design Sales Consultant

Company: Kaldo Interiors

Location: Syokimau, Nairobi, Kenya (with client communication across all counties)

Employment Type: Full-Time Reports To: Business Owner / Sales Lead

About Kaldo Interiors

Kaldo Interiors is an interior design and fit-out firm serving clients across Kenya. We transform residential and commercial spaces — from custom wardrobes and kitchens to full interior fit-outs. We are growing fast and need a sharp, responsive sales professional to be the first voice and first reply our clients experience.

The Role

You will be the front line of our sales process. Your core job is to respond to all sales-related messages and calls — WhatsApp, phone, email, and social media DMs — quickly, professionally, and persuasively, and to convert those enquiries into consultations, site visits, and signed projects.

Key Responsibilities

• Respond promptly to all incoming sales enquiries via phone calls, WhatsApp, email, Instagram/Facebook/TikTok DMs
• Qualify leads: understand the client's space, budget, timeline, and needs
• Explain our services, processes, and pricing structure clearly and confidently
• Book and coordinate client consultations and site visits with the design team
• Prepare and send quotations, follow up on pending quotes, and negotiate to close
• Maintain accurate records of all leads, conversations, and follow-ups (CRM / lead tracker)
• Follow up consistently with warm leads and past clients for repeat business and referrals
• Relay accurate client requirements to the design and production teams
• Provide feedback to management on common client questions, objections, and market trends
• Meet monthly lead-response and sales conversion targets

Minimum Requirements

• Certificate, Diploma, or Degree in Interior Design, Architecture, Construction Management, Building Technology, or a closely related field (mandatory)
• Minimum 2 years of work experience in sales, client service, or business development — preferably in interiors, construction, furniture, real estate, or building materials
• Fluent spoken and written English and Kiswahili; able to switch tone naturally for different clients
• Proven ability to handle high volumes of calls and messages without dropping leads
• Strong command of social media for sales — managing and responding to enquiries on WhatsApp Business, Instagram, Facebook, TikTok, Threads, and X(Twitter) engaging prospects in comments and DMs, and supporting posting of sales-driven content
• Ability to prepare accurate quotations — pricing labor and materials from client requirements, measurements, and photos, and presenting professional quotes using Excel / Google Sheets or quotation templates
• Solid understanding of interior design and fit-out terminology (finishes, joinery, materials, measurements)

Additional Requirements & Attributes

• Excellent phone etiquette — clear, warm, and professional voice
• Fast typing speed and ability to craft persuasive, error-free written responses
• Strong negotiation and closing skills with a track record of meeting sales targets
• Self-driven and disciplined — able to work with minimal supervision
• Highly organized with strong follow-up discipline (no lead left behind)
• Ability to read basic floor plans, sketches, and client photos to give informed responses
• Comfortable working flexible hours, including responding to enquiries on some evenings and weekends.
• Experience with a CRM or sales pipeline tool is an added advantage

What We Offer

• Competitive retainer plus performance-based commission
• Airtime and internet allowance
• Training on our full product and service catalogue
• Growth opportunity in a fast-expanding interiors brand