Job Description
Business Area: IT
Workplace Type: On-site
Location - Town / City: Cape Town
Job Description:
The IT Support Engineer is responsible for providing desktop and first-line IT support to users across Head Office and Divisional Offices, both remotely and on-site. The role focuses on resolving hardware and software issues, managing service requests and incidents, and delivering a high standard of customer service. The successful candidate will provide technical support to employees at all levels of the business, ensuring timely and effective resolution of IT-related problems. The role requires strong troubleshooting and communication skills, the ability to work independently and as part of a team, and a proactive approach to learning and adapting in a fast-paced environment. The IT Support Engineer must remain customer-focused, perform effectively under pressure, and be willing to undertake occasional labour-intensive tasks when required.
Key Responsibilities:
- Engaging/Interacting with customers via email, telephone or in person
- Problem solving and troubleshooting of hardware and software related technical issues, including printers and Scanner issues
- Res
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