Job Description
Qualifications & Experience
Education
- Bachelor's Degree in Business Administration, Marketing, Telecommunications, Computer Science, Economics, or a related field.
Experience
- Minimum of 2 years' experience in the telecommunications industry.
- Strong understanding of telecom products, pricing, billing systems, and market dynamics.
- Advanced proficiency in Microsoft Office applications, particularly Excel, Access and PowerPoint.
- Proven experience in stakeholder management and commercial negotiations
Technical Competencies
- Roaming & Interconnect Management
- Product Development & Lifecycle Management
- Commercial & Revenue Management
- Financial Analysis & Business Case Development
- Market Research & Competitive Analysis
- Data Analytics & Reporting
Roaming & Interconnect Management
- Develop and execute roaming and interconnect strategies aligned with business objectives.
- Negotiate and manage roaming and interconnect agreements with local and international operators.
- Identify and onboard new roaming partners to expand Airtel Malawi's global network reach.
- Ensure timely implementation of roaming and interconnect connectivity and billing arrangements.
Product Development & Commercial Management
- Develop and manage roaming and international calling products for prepaid and postpaid customers.
- Design innovative pricing models, bundles, and promotions to drive customer adoption and revenue growth.
- Conduct market research, business case development, and profitability analysis for new initiatives.
- Monitor product performance and implement optimization initiatives to improve revenue and customer experience.
Go-to-Market & Customer Experience
- Develop and execute GTM strategies and campaigns for roaming and international calling products.
- Collaborate with Marketing, Sales, Finance, Technology, and Customer Experience teams to ensure successful product launches.
- Monitor customer feedback and usage patterns to continuously improve product offerings and customer satisfaction.
Market Intelligence & Innovation
- Monitor competitor activities, market trends, and industry developments.
- Identify opportunities for new products, partnerships, and revenue streams.
- Provide regular insights and recommendations to support strategic decision-making.
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