Maintenance Supervisor

Business Unit / Division: Tsebo Facilities Solutions

Job Type Classification: Full Time

Location - Town / City: Durban

About Us: Tsebo Facilities Solutions is looking for a Maintenance Supervisor to lead, coordinate, and manage the delivery of facilities management services, ensuring that site operations are efficient, safe, compliant, and delivered in accordance with contractual requirements and Service Level Agreements (SLAs). The role is responsible for supervising maintenance activities, managing contractors and resources, supporting customer satisfaction, and ensuring compliance with Safety, Health, Environment and Quality (SHEQ) standards. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs.

Duties & Responsibilities

• Contractor and Service Provider Management
• Monitor contractor performance against agreed SLAs
• Maintain accurate contractor documentation and compliance records
• Build and maintain effective service provider relationships
• Address contractor performance issues and implement corrective actions
• Ensure all contractors comply with site safety requirements
• Maintenance Planning and Scheduling
• Assist in maintenance planning and scheduling activities
• Ensure adequate resources are available to meet operational demands
• Monitor maintenance completion against agreed targets
• Approve overtime where operationally justified
• Ensure productivity standards align with SLA requirements
• Project Management
• Assist with project planning and implementation
• Coordinate project resources and contractors
• Maintain communication with stakeholders and clients
• Track project progress and escalate risks where required
• Ensure projects are delivered to quality, cost, and timeline expectations
• Commercial and Financial Management
• Manage departmental budgets within approved limits
• Review and monitor invoices and pass-through costs
• Assist with cost control initiatives
• Prepare financial reports and expenditure summaries
• Support achievement of financial performance targets
• Customer Satisfaction
• Build and maintain strong relationships with clients
• Respond promptly to client concerns and service requests
• Monitor service delivery performance
• Ensure achievement of customer satisfaction targets
• Identify opportunities to improve service delivery
• Departmental Effectiveness
• Conduct operational inspections and audits
• Monitor compliance with policies and procedures
• Ensure maintenance records are accurate and up to date
• Identify improvement opportunities and implement corrective actions
• Support business continuity and operational efficiency initiatives
• Integrated Management Systems (IMS) and EHS Compliance
• Promote and maintain a strong safety culture
• Ensure compliance with legislative and company requirements
• Participate in safety audits and inspections
• Investigate incidents and implement corrective actions
• Maintain required SHEQ documentation and records
• Human Resources and Industrial Relations
• Supervise and develop team members
• Conduct performance management discussions
• Identify and address training and development needs
• Support disciplinary and grievance processes
• Promote employee engagement and teamwork
• Reporting
• Prepare technical and management reports
• Maintain maintenance and compliance records
• Report on KPI and SLA performance
• Provide operational updates to management and clients
• Ensure reporting deadlines are met

Skills and Competencies

• Excellent communication and stakeholder relationship management skills
• Strong customer service orientation
• Team leadership and collaboration skills
• Strategic planning and coordination ability
• Problem-solving and analytical thinking
• Innovative and continuous improvement mindset
• Financial and commercial awareness
• Project and resource management capability
• Conflict management and negotiation skills
• Knowledge of maintenance planning and contractor management
• Technical reporting and administrative capability

Qualifications

• Grade 12 (Matric)
• Relevant tertiary qualification, preferably in Engineering or a related field

Experience

• 2 to 5 years' experience in Facilities Management, Engineering, Property Management, or Project Management
• Experience managing technical and non-technical teams
• Demonstrated knowledge of facilities maintenance operations
• Strong understanding of SHEQ principles and compliance requirements
• Working knowledge of Service Level Agreements (SLAs)
• Understanding of Labour Relations Act (LRA) and Industrial Relations (IR) processes

Additional Requirements

• Valid driver's licence and reliable transport
• Proficient in Microsoft Office Suite

How to Apply

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