Manager - Change EPMO.Commercial Operations SA

<p style="text-indent: 0.25in;"><span lang="EN-ZA"><strong>Education:&nbsp;</strong></span></p><ul style="list-style-type: disc;"><li><span lang="EN-ZA">Minimum 3-year degree/diploma in Commerce or a relevant discipline</span></li><li><span lang="EN-ZA">Fluent in English</span></li></ul><p style="text-indent: 0.25in;">&nbsp;</p><p style="text-indent: 0.25in;"><span lang="EN-ZA"><strong>Global Experience Standards:</strong></span></p><ul style="list-style-type: disc;"><li><span lang="EN-ZA">Minimum of 6 years’ experience&nbsp;</span></li><li><span lang="EN-ZA">Formal mentorship or coaching certification is essential</span></li><li><span lang="EN-ZA">Solid working experience in Business analytics and Design thinking approaches are essential&nbsp;</span></li><li><span lang="EN-ZA">Experience in programme management is essential&nbsp;</span></li><li><span lang="EN-ZA">Previous experience in Transformational change projects is essential</span></li><li><span lang="EN-ZA">A solid understanding of how people go through a change and the change process</span></li><li><span lang="EN-ZA">Experience and knowledge of change management principles, methodologies and tools</span></li><li><span lang="EN-ZA">Exceptional communication skills, both written and verbal</span></li><li><span lang="EN-ZA">Excellent active listening skills</span></li><li><span lang="EN-ZA">Ability to clearly articulate messages to a variety of audiences</span></li><li><span lang="EN-ZA">Track record of established and strong relationships</span></li><li><span lang="EN-ZA">Ability to influence others and move toward a common vision or goal</span></li><li><span lang="EN-ZA">Able to work effectively at all levels in an organization</span></li><li><span lang="EN-ZA">Must be a team player and able to work collaboratively with and through others</span></li><li><span lang="EN-ZA">Understanding of organizational issues and challenges are essential</span></li><li><span lang="EN-ZA">Working knowledge of project management approaches, tools and phases of the project lifecycle is essential</span></li><li><span lang="EN-ZA">Experience in a telecommunications environment is advantageous but not essential</span></li></ul><p style="text-indent: 0.25in;"><span lang="EN-ZA"><strong>The change manager will:</strong></span></p><ul style="list-style-type: disc;"><li><span lang="EN-ZA">Lead change management activities for PMO Delivery Methodology for projects &amp; Governance changes</span></li><li><span lang="EN-ZA">Assess the impact of PMO changes&nbsp;</span></li><li><span lang="EN-ZA">Support PMO communication efforts&nbsp;</span></li><li><span lang="EN-ZA">Change management of Agile way of work Transformation</span></li><li><span lang="EN-ZA">Project Driven Change management</span></li></ul><p style="text-indent: 0.25in;">&nbsp;</p><p style="text-indent: 0.25in;"><span lang="EN-ZA"><strong>PMO Delivery methodology for projects &amp; Governance Change Management</strong></span></p><ul style="list-style-type: disc;"><li><span lang="EN-ZA">Facilitate the development of the communication material for the PMO Delivery methodology</span></li><li><span lang="EN-ZA">Ensure new PMO Project resources is informed in detail on the way of work in PMO and coached to ensure understanding of processes</span></li><li><span lang="EN-ZA">Constantly review the proficiency of the Business and PMO Teams on the agreed Delivery Methodology (in the execution of all projects) to ensure projects are delivered timeously, cost-effectively and within MTN quality standards</span></li><li><span lang="EN-ZA">Ensure Delivery Methodology changes are communicated as and when a need is identified</span></li><li><span lang="EN-ZA">Embed cross functional collaboration and coordination on all projects; particularly commercial &amp; technology etc.</span></li><li><span lang="EN-ZA">Ensure all resources in business areas are will consistently kept up to date on the Delivery methodology&nbsp;</span></li><li><span lang="EN-ZA">Ensure the alignment of the operating governance structures at MTN SA aligns to the implementation and delivery of delivery methodology of MTN Group to ensure seamless, coordinated and effective monthly cadence.</span></li><li><span lang="EN-ZA">Foster adherence to the agreed MTN SA Governance framework though Change Management&nbsp;</span></li><li><span lang="EN-ZA">Develop new and effective ways to communicate, train and measure effectiveness across business</span></li><li><span lang="EN-ZA">Support PMO Delivery Methodology training efforts - Provide input, document requirements and support the design and delivery of programs.</span></li></ul><p style="text-indent: 0.5in;">&nbsp;</p><p style="text-indent: 0.25in;"><span lang="EN-ZA"><strong>PMO Change management&nbsp;</strong></span></p><ul style="list-style-type: disc;"><li><span lang="EN-ZA">Conduct impact analyses of any planned PMO Change, assess change readiness&nbsp;</span></li><li><span lang="EN-ZA">Identify the impacted stakeholders and compile a stakeholder list</span></li><li><span lang="EN-ZA">Compile communication plan for approval&nbsp;</span></li><li><span lang="EN-ZA">Ensure all PMO Changes wrt governance, methodology, standards &amp; templates are communicated throughout the organisation to all stakeholders as and when needed.</span></li><li><span lang="EN-ZA">Execute on the approved change plan</span></li></ul><p style="text-indent: 0.25in;">&nbsp;</p><p style="text-indent: 0.25in;"><span lang="EN-ZA"><strong>PMO Change Communication</strong></span></p><ul style="list-style-type: disc;"><li><span lang="EN-ZA">Support the design, development, delivery and management of communications. Including Launch readiness communication to internal Stakeholders</span></li><li><span lang="EN-ZA">Facilitate the compilation of communication of any PMO changes</span></li><li><span lang="EN-ZA">Ensure communications are approved by GM PMOinvestments. Enable Facilitate distribution of the PMO communications to identified business stakeholders</span></li></ul><p style="margin-left: 0.25in;">&nbsp;</p><p style="margin-left: 0.25in;"><span lang="EN-ZA"><strong>Change management of Agile way of work, by:</strong></span></p><ul style="list-style-type: disc;"><li><span lang="EN-ZA">Providing communication forums for people to share common goals and interests, share personal experiences, solve challenges and interact frequently.</span></li><li><span lang="EN-ZA">Promoting learning by enabling open communication, mentoring, coaching.</span></li><li><span lang="EN-ZA">Enabling Knowledge Management by facilitating interactions and identifying solutions to common issues. Also providing a process to collect and evaluate proven practices.&nbsp;</span></li><li><span lang="EN-ZA">Enabling collaboration by encouraging the free flow of ideas and exchange of information across groups.</span></li><li><span lang="EN-ZA">Facilitating the generation of new knowledge by helping practitioners transform their practice to accommodate changes in needs and technologies.</span></li></ul><p style="margin-left: 0.25in;">&nbsp;</p><p style="text-indent: 0.25in;"><span lang="EN-ZA"><strong>Project Driven change management:</strong></span></p><ul style="list-style-type: disc;"><li><span lang="EN-ZA">Co-ordinate agreed project-driven Change Management initiatives across the Company</span></li><li><span lang="EN-ZA">Ensure effective Launch Management is identified to reduce the number of projects ‘failures’</span></li><li><span lang="EN-ZA">Ensure the alignment of people, process and system changes associated with our company-wide change portfolio to reduce implementation risk around launches, speed adoption of new products and services, embed new behaviours faster and so significantly increase our chances of realising the intended benefits from our investments&nbsp;</span></li><li><p><span lang="EN-ZA">On priority projects, facilitate a commercial launch readiness communication to all stakeholders to ensure internal business stakeholders are kept up to date on implementations</span></p><p>&nbsp;</p></li><li><span lang="EN-ZA"><strong>Additional responsibilities may include:</strong></span></li><li><span lang="EN-ZA">Complete change management assessments</span></li><li><span lang="EN-ZA">Identify, analyse and prepare risk mitigation tactics</span></li><li><span lang="EN-ZA">Identify and manage anticipated resistance</span></li><li><span lang="EN-ZA">Consult and coach project teams</span></li><li><span lang="EN-ZA">Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan</span></li><li><span lang="EN-ZA">Support and engage senior leaders</span></li><li><span lang="EN-ZA">Coach managers and supervisors</span></li><li><span lang="EN-ZA">Coordinate efforts with other specialists</span></li><li><span lang="EN-ZA">Integrate change management activities into project plan</span></li><li><span lang="EN-ZA">Evaluate and ensure user readiness</span></li><li><span lang="EN-ZA">Manage stakeholders</span></li><li><span lang="EN-ZA">Track and report issues</span></li><li><span lang="EN-ZA">Define and measure success metrics and monitor change progress</span></li><li><span lang="EN-ZA">Support change management at the organizational level</span></li></ul>