Job Description
Dealing with all benefit and claims queries related to Oncology.
The successful applicant will be responsible for but not limited to the following job functions:
- Taking calls and dealing with Oncology queries from Members & Service providers;
- Dealing with queries from franchises, brokers & the public;
- Dealing with all queries through to resolution;
- Admin functions;
- Policy changes to the product;
- Working on Discovery Systems;
- Assisting with escalated queries from brokers and franchises.
Competencies:
The successful candidate must demonstrate the following competencies:
- Ensures accountability.
- Action oriented
- Manages ambiguity.
- Business insight
- Collaborates
- Communicates effectively.
- Manages complexity.
- Manages conflict.
- Courage
- Customer focus
- Decision quality
- Values differences
- Cultivates innovation.
- Interpersonal savvy
- Builds networks.
- Nimble learning
- Organizational savvy
- Persuades
- Plans and aligns.
- Being resilient
- Resourcefulness
- Demonstrates self-awareness.
- Self-development
- Situational adaptability
Education and Experience:
The following requirements are essential:
- Matric
- MS Office and PC literate;
- Excellent verbal and written communication skills;
- Excellent administration skills;
- 12 months or more call centre experience
The following are advantageous:
- Previous CHO Experience
- Atleast 6 months Discovery Health Call centre experience
- Discovery Health system & product knowledge
- 3 to 6 months consistent on/above par performance in current role.
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Apply Now ↗
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