Relationship Manager, Sustainable Finance

KNOWLEDGE, SKILLS & EXPERIENCE 

• Minimum 1st degree 
• Knowledge and experience of Banking/Financial services
• Knowledge of environmental, social and governance activities of a bank
• Understanding of sustainable finance and the role banks play in advancing the achievement of SDGs in Ghana
• Awareness of the Bank of Ghana Sustainable Banking Principles and international sustainability frameworks
• Experience in working with the agribusiness sector
• Ability to understand and interpret financial statements 
• Proven track record in sales
• Knowledge of customer relationship management
• Good credit risk assessment skills 
• Strong interpersonal and communication skills
• Strong time management and self-organization skills
• Excellent presentation skills
• Sound computing and PC skills
• Ability to gain information of competitor activity in the local market
• Understanding of economic trends
• Sound knowledge of banking products, practices and theories
• Strong supervisory skills

KEY RESULT AREAS

• Drive growth in the sustainable finance portfolio by identifying and developing opportunities for lending to businesses across Ghana
• Manage and grow the income of the project portfolio by deepening relationships and delivering high quality service.
• Assist in the achievement of strategic, financial and other objectives of the Partnerships, Sustainability & CSR dept
• Prepare the required credit and financial analysis as per the bank policies and procedures 
• Proactively work to reduce the level of portfolio dormancies in line with annual targets set
• Reduce the level of attrition on the designated portfolio
• Take responsibility through the banks tools for monitoring post-sanction terms and ensuring customer adherence 
• Manage credit risk to an acceptable level as stipulated in the Bank’s policies and procedures
• Establish strong working relationships with all key internal and external stakeholders to help drive the overall strategy of the bank.
• Act as main point of contact for customers within the assigned market segment 
• Develop and nurture relationships with the clients assigned to ensure that the strategy and business objectives of the client and the Bank are achieved.
• Maximize all cross-selling opportunities to increase the penetration of products
• Monitor portfolio asset quality to ensure NPL trends are in line with Bank specified average targets
• Ensure adherence to service standards. 
• Suggest product feature and benefits enhancements to promote sales
• Ensure compliance with all bank procedures, policies and controls
• Provide guidance and advice to customers on credit issues
• Assist in developing assets/liability products for businesses
• Any other jobs which may be assigned from time to time

held per customer, in line with objectives set