Returns Clerk

About the role:

An exciting opportunity has become available for a Returns Clerk at Transpharm Western Cape. We are looking for a detail-oriented and organised individual with excellent administrative, communication and reconciliation skills. The successful candidate will be responsible for accurately processing returned, damaged, expired and short-dated stock, ensuring compliance with company procedures while maintaining accurate records and providing excellent service to internal and external stakeholders.

What you'll do:

• Receive and process damaged, expired and short-dated stock from customers and internal departments.
• Verify expiry dates, assess stock condition and identify any discrepancies.
• Investigate stock discrepancies and escalate concerns to the Returns Controller where required.
• Capture all return information accurately and in accordance with company Standard Operating Procedures (SOPs).
• Prepare and maintain all required documentation, reports and administrative records.
• Liaise telephonically and via email with customers and suppliers regarding returns and queries.
• Follow up with suppliers to ensure timely resolution of logged queries.
• Process stock placed in quarantine for batch recalls as instructed by the Returns Controller or Buyer.
• Coordinate and assist with the upliftment of recalled stock to suppliers.
• Investigate product complaints and communicate findings to the relevant internal departments or suppliers.
• Perform general returns administration and any other reasonable ad hoc duties as required.

What you bring:

• Grade 12 (Matric).
• Reconciliation experience.
• Computer literate with good system proficiency.
• Previous warehouse or returns administration experience (2–3 years' experience will be advantageous).
• Excellent verbal and written communication skills.
• Strong numerical, administrative and reconciliation skills.
• High level of accuracy and attention to detail.
• Ability to work under pressure, prioritise work and meet deadlines.
• Good organisational and record-keeping skills.
• Ability to follow company policies, procedures and Standard Operating Procedures (SOPs).