Senior Store Manager @home (Kramerville)

The Senior Store Manager will lead one of @home LivingSpace’s flagship stores, located in the prestigious interior design hub of Kramerville. With annual revenues of approximately R100 million and a staff complement of 30 employees, this store specializes in premium furniture and homeware and serves both individual customers and high-value corporate clients, including decorators and design professionals.

Experience: Minimum 7 years relevent retail experience with a minimum of 5 years store leadership experience.

Additional: Strong leadership and team management skills, excellent communication and interpersonal abilities, proficiency in budgeting and financial management, and experience in inventory management and customer service.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

Leadership & Team Development

• Lead, inspire, and manage a team of 30, ensuring high performance in a commission-driven sales environment.
• Mentor and develop future leaders, fostering a culture of resilience, professionalism, and accountability.

Client Relationship Management

• Build and maintain strong relationships with decorators, corporate clients, and individual customers.
• Deliver exceptional service standards tailored to the needs of high-value clients.

Sales & Revenue Growth

• Drive top-line revenue through new accounts, credit top-ups, basket growth, and conversion.
• Motivate and manage a commission-based sales team to consistently exceed targets.

Operational Excellence

• Ensure flawless execution of daily operations, merchandising, and customer experience.
• Safeguard store profitability through effective cost management and operational discipline.

Leadership Attributes Required

• Proven ability to lead large, diverse teams in a high-performance retail environment.
• Experience managing decorators and corporate clients within the furniture/homeware sector.
• Visionary leadership with resilience and the ability to bounce back from adversity.
• Strong track record of driving sales in commission-driven teams.
• Proven ability to lead large, diverse teams in a high-performance retail environment.
• Experience managing decorators and corporate clients within the furniture/homeware sector.
• Visionary leadership with resilience and the ability to bounce back from adversity.
• Strong track record of driving sales in commission-driven teams.
• Professional presence with the ability to influence, inspire, and set strategic direction.
• Demonstrated success in a similar senior retail management role.