Supervisor Deli

Supervises all aspects of hygiene and safety within the service areas. Ensures that operating standards are maintained. To manage resources in order to maximize turnover and minimize shortage. Ensures that standards, processes and policies are adhered to.

Key Responsibilities

• Ensures compliance to hygiene, housekeeping and safe working standards.

• Monitors the implementation of all promotional activities – adherence to promotional calendar.

• Back up areas are kept clean and clear.

• Understand customer needs and communicate these to demand planning. Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area.

• Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum.

Minimum Requirements

• Grade 12

• Five year's Experience / training in foods retail and management of resources.

Competencies

Merchandising Management

• Customer Orientation.

• Communication skills – clearly conveying message and actively listening.

• Business mindedness.

Food Safety & Hygiene

• Ensures that hygiene and housekeeping standards are maintained.

• Ensures stock rotation.

• Monitors the adherence to food safety and health and safety standards are maintained.

Customer Services Management

• Responds to customer requests.

• Answers queries on out of stock - assists with replacement produce, explains time to next delivery and issues which may be affecting stock availability.

• Ensures department standards are maintained, equipment is manned and in working order.

Staff Management

• Communicates critical information to staff.

• Set targets and activities – priorities, delegates and communicates.

• Handles procedural, policy and legislative non compliance.

Administration

• Ensures that all equipment is properly maintained in effective working order.

• Ensures that general maintenance standards are met.

• Monitors waste, and ensures procedures are adhered to.

Systems

• Gap scanning out of stocks.

• Identifies, counts, and records out of stocks & over stocks.

• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning.

Location: Diep River 3 Arts