Systems Support (SC&L) Mr Price Group

We’re looking for a passionate Systems Support to add value to our Supply Chain Technology team!

This role is based in our Johannesburg Distribution Centre 

Qualifications

• IT Diploma or degree
• Excellent business knowledge in supply chain or retail environment & great with people
• 2+ years’ working experience with:
  • SQL Server
  • Logging and monitoring
  • Data Analysis
  • Microsoft Excel at an advanced level
  • Handling escalations from junior team members and guiding them appropriately
  • Troubleshooting, applying fixes where appropriate and root cause analysis
  • Working with developers on addressing escalated fixes.

Responsibilities

• Ensure the timeous and effective response to second line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
• Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
• Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams.
• Ensure incidents are resolved as per SLA agreement
• Ensure Access and Master data to all applications are managed accurately.
• Proactively review all environments to ensure the mitigation of risks.
• Build a sustainable working relationship with customers to ensure good customer service.
• Work with both internal and external teams to drive root cause resolution of incidents logged
• Enhance and maintain applications that conform to user requirements and specified architectural design.
• Solving technical problems
• Conduct post implementation monitoring and support
• Mentor junior support associates