Talent Pool: Catering Manager

Job Title

Catering Manager

Company/Organisation

TsAfrika Catering Solutions (Tsebo Solutions Group)

Location

Cape Town

Job Type

Full Time

About the Role

We are seeking an experienced and dynamic Catering Manager to oversee the daily operations of a corporate catering contract. The successful candidate will be responsible for managing food service delivery, maintaining high standards of quality and client satisfaction, leading on-site teams, and ensuring financial and operational objectives are achieved.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk, and complexities together with increased quality, efficiency, and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs.

Duties & Responsibilities

• Operational Management: Oversee the day-to-day running of the catering operation, ensuring efficient and high-quality service delivery. Manage food production, menu planning, stock control, and ordering. Ensure all equipment, facilities, and processes meet operational and hygiene standards.
• Team Leadership: Lead, motivate, and develop catering staff to deliver exceptional service. Manage rotas, training, performance reviews, and recruitment as required. Promote a positive and collaborative working environment.
• Customer Service: Build strong relationships with clients, customers, and stakeholders. Resolve customer queries and feedback promptly and professionally. Ensure service levels consistently meet or exceed expectations.
• Financial Responsibility: Monitor budgets, costs, and financial performance. Implement cost-effective practices while maintaining quality. Support in pricing, forecasting, and financial reporting.
• Compliance & Safety: Ensure adherence to health & safety, food hygiene, and allergen regulations. Maintain accurate records and complete audits as required. Implement robust processes for food safety and risk management.

Skills and Competencies

• Strong financial acumen with experience managing budgets and controlling costs.
• Proven leadership and people management skills.
• Excellent client relationship management abilities.
• Sound knowledge of food safety and health and safety regulations.
• Proficient in Microsoft Office and reporting systems.

Qualifications

• Relevant qualification in Hospitality Management, Food Service Management, or a related field.
• Minimum of 3 to 5 years' experience in a Catering Manager role within a contract catering environment.
• Valid driver's licence and own reliable transport preferred.