Job Description
The Verification Agent is responsible for identifying, assessing, and escalating potential fraud risks to protect the organisation from financial loss and operational exposure. The role ensures accurate monitoring of transactions, timely reporting of suspicious activity, and effective blocking or reinstatement of affected accounts.
Responsibilities include reporting early signs of fraud, flagging fraud-related transactions for interval-based reports, blacklisting credit cards or blocking financial services, alerting management on new fraud trends, reinstating fraudulent accounts, and completing administrative tasks related to fraud reporting.
Qualifications required are a Grade 12 (Matric) with essential knowledge. Experience of 1 year as a call centre agent or similar role is essential, with preference for experience working on Freshdesk, Helix, and Eccentric.
Knowledge and skills required encompass proficiency in Microsoft Suite and a good understanding of Customer and Compliance needs.
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