General Manager

Multiple Locations: Ozubulu Anambra, Jos Plateau, Awka Anambra, Suleja Niger

Salary:₦500,000 Gross

Job Summary

The General Manager is responsible for the overall leadership, profitability, operational efficiency, and growth of the branch. The role oversees all business units within the location, including the bakery, restaurant, mart, filling station, and support functions, ensuring excellent customer service, revenue growth, and compliance with company standards.

Key Responsibilities

• Provide strategic and operational leadership for all business units within the branch.
• Drive revenue growth and profitability across bakery, restaurant, mart, and station operations.
• Develop and implement business plans and operational strategies.
• Monitor branch financial performance and ensure achievement of revenue and profit targets.
• Oversee inventory management and minimise wastage and losses.
• Ensure compliance with health, safety, financial, and regulatory requirements.
• Supervise departmental heads and ensure accountability for results.
• Review operational reports and implement corrective actions where necessary.
• Build strong relationships with customers, suppliers, regulators, and community stakeholders.
• Identify expansion opportunities and recommend business improvement initiatives.
• Ensure excellent customer experience across all service points.
• Lead recruitment, performance management, and staff development initiatives within the branch.

Qualifications & Experience

• Bachelor's Degree in Business Administration, Management, Accounting, Economics, or a related field.
• MBA is an added advantage.
• Minimum of 8 years' management experience, with at least 3 years in a senior leadership role.
• Experience managing multiple business units within retail, hospitality, manufacturing, or related sectors.

Required Skills & Competencies

• Strong business and commercial acumen.
• Financial management and budgeting skills.
• Leadership and people management.
• Strategic thinking and execution.
• Decision-making and problem-solving.
• Negotiation and stakeholder management.
• Excellent communication and presentation skills.